WARRANTY
Service item
Is it that time? Use the form below to schedule your 11-month / one year warranty requests.
Emergency Service
If you are in need of immediate assistance, please refer to your home guide given to you at final walk through. In there, you can find important numbers for emergency services.
Our Warranty Coverage
From Foundation to Fridge, you are protected.
- LIFETIME -> Waterproof Basement, Limited Roofing Shingles, & LVP
- Transferable
- Year 1 Coverage -> Workmanship and Materials
- Year 2 Coverage -> Major Systems "Inside the Wall"
- Year 10 Coverage -> Defined Structural Elements
WHAT IS COVERED?
Understanding Your Warranty
Click through the interactive home warranty to better understand different items that are part of your warranty.
*If on a mobile device, to view interactive coverage, turn the phone sideways.
Submit Your Request
To submit your warranty request (Must include Photos),
Please log into your BuilderTrend App to submit a warranty request. Click Warranty Submission Questions below if you have questions about submitting a Claim.
For Emergency Service or Questions on submitting a Warranty Claim (618) 589-1482
Please allow up to 48 hours or two (2)
business days for your claim to be reviewed.
Online Access
Our simple site makes it possible to access your project from any computer, tablet, or phone.
